Terms and Conditions

Terms and Conditions

Hawk & Grace Wellbeing
Email: Kelly@hawkandgrace.com
Phone: 07486 880709

1. Introduction

Welcome to the Hawk & Grace Wellbeing website. These Terms and Conditions outline the rules and regulations for the use of our website HawkandGrace.com. By accessing or using our website, you agree to be bound by these Terms and Conditions, which include our Privacy & Data Protection Policy and any additional guidelines or policies referenced within. If you do not agree to these Terms, please do not use this website.

Hawk & Grace Wellbeing is a clinic offering hypnotherapy and life coaching services, and all services provided are subject to the terms outlined here,

As a user of our Site, you agree to use our site legally, not use our site for illegal purposes, and not to:

– Violate the intellectual property rights of the site owners or any third party to the site

If we believe you are using our website illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our site. We reserve the right to take any legal steps necessary to prevent you from accessing our site.

2. Our Services

Hawk & Grace Wellbeing offer hypnotherapy and Life coaching. Details of the services we provide are available on our website, and we reserve the right to amend or update these services at our discretion.

3. Appointment Booking and Cancellation

• Booking Appointments: By booking an appointment with us, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.
• Cancellation Policy: If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Failure to provide this notice may result in a cancellation fee of up to 100% of the session fee.
• No-Show Policy: If you fail to attend a scheduled appointment without prior notice, we reserve the right to charge you for the missed session.
• Attending your sessions: Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

4. Payment and Fees

• Fees: All service fees are clearly outlined on our website or provided to you in advance of your appointment. Payments are due at the time of service, unless otherwise agreed.  My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking
• Methods of Payment: Payments for services can be made via credit/debit card or bank transfer. You are responsible for ensuring that payment details provided are accurate.
• Refunds: Once a service has been provided, we generally do not offer refunds unless required by law. However, if you feel that the service provided was unsatisfactory, please contact us, and we will do our best to resolve the issue.

 No refunds will be issued for cancellations within 24 hours of in-person sessions or 24 hours of online sessions. If you should need to cancel or change your appointment time please contact me on 07486 880709 and leave a message and I will get back to you as soon as I can with a new appointment time.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a block of sessions have been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

5. Use of the Website

• Personal Use: This website is for your personal use only. You may not use this website for any unlawful or prohibited purpose.
• Intellectual Property: All content on this website, including text, graphics, logos, images, and software, is owned by Hawk & Grace Wellbeing or its licensors and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or use any content without prior written consent from Hawk & Grace Wellbeing.
• Hypnotherapy recordings: should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
• Links to Other Websites: Our website may contain links to third-party websites. These links are provided for your convenience. We are not responsible for the content or practices of these external sites and encourage you to read their privacy policies.

6. Privacy and Data Protection

We take your privacy seriously. Your personal information will be collected and processed in accordance with our Privacy & Data Protection Policy. By using our services and website, you agree to the terms of our policy, which includes how we collect, store, and share your data.

In compliance with the UK General Data Protection Regulation (UK GDPR), you have the right to access, correct, delete, or restrict your personal data. For more information, please refer to our Privacy & Data Protection Policy.

7. Disclaimers and Limitation of Liability

• General Disclaimer: The information provided on this website is for general informational purposes only and should not be considered medical advice. Always seek the advice of a qualified healthcare professional for any medical or health-related concerns.
• Limitation of Liability: To the fullest extent permitted by law, Hawk & Grace Wellbeing, Kelly Hawkins-Wigglesworth, officers, agents and employees will not be liable for any actions, claims, loss, damages, liabilities, injury, or expenses including legal fees arising from your use of our website or services or your violation of these Terms and Conditions. This includes, but is not limited to, any errors or omissions in the content, or any reliance on the information provided on the website.
• No Guarantee of Results: While we strive to provide effective treatments, Hawk & Grace Wellbeing does not guarantee specific results or outcome from our services. Outcomes can vary depending on individual circumstances. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

8. Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

9. Medical History and Emergencies

Emergencies

• If you are experiencing a medical emergency, please dial 999 or seek immediate attention from a healthcare provider. Our services are not a substitute for emergency medical care or treatment.

Medical Information and Suitability for Therapy

• As part of the therapeutic process, I may request details regarding your medical history to identify any potential contra-indications to treatment. This information also assists in understanding whether your current state of health may be influencing, or influenced by, the goals you wish to achieve through therapy.
• You are responsible for informing me of any changes to your medical condition during the course of therapy, or if you are returning to therapy following a period of absence.
• If you are currently under the care of a medical, healthcare, or therapeutic professional—such as a GP, Psychologist, Psychiatrist, or Counsellor—you may be required to obtain their consent before we begin therapeutic sessions.
• Please note that I am unable to offer my professional services to individuals who have been diagnosed with epilepsy or any form of psychosis.
• You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

10. Termination of Access

We reserve the right to suspend or terminate your access to the website or services at any time, without notice, if we believe you have violated these Terms and Conditions or engaged in any unlawful activity.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Website. When we do, we will post the revised terms on our website with the updated effective date. We encourage you to review these terms periodically to ensure you are aware of any changes.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, or if you need to contact us for any reason, please use the following details:

Hawk & Grace Wellbeing
Email: Kelly@hawkandgrace.com
Phone: 07486 880709

By using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

Privacy & Data Protection Policy

Privacy & Data Protection Policy
Hawk & Grace Wellbeing
Email: Kelly@hawkandgrace.com
Phone: 07486 880709
Effective Date: 01/03/2025

1. Introduction
At Hawk & Grace Wellbeing, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy & Data Protection Policy explains how we collect, use, store, and protect your personal data and outlines your rights regarding your information. We also ensure compliance with the regulations of the National Council for Hypnotherapy (NCH) and the Complementary & Natural Healthcare Council (CHNC), of which we are a member.

2. What Information We Collect
We may collect the following types of personal data:
Personal details: Name, date of birth, contact information (address, email, phone number).
Health-related data: Medical history, diagnostic results, treatment records, prescriptions, referrals, and notes from consultations.
Payment details: Information for processing payments (if applicable).
Communication records: Emails, appointment reminders, or feedback provided by you.
This data includes special category data under UK GDPR, specifically health information.

3. Lawful Basis for Processing
We process your data under the following lawful bases as defined by the UK GDPR:
Article 6(1)(b): Processing is necessary for the performance of a contract with you (e.g., providing healthcare services).
Article 6(1)(c): Processing is necessary for compliance with a legal obligation (e.g., maintaining accurate medical records).
Article 6(1)(f): Processing is necessary for our legitimate interests (e.g., managing our business).
Article 9(2)(h): Processing of special category data is necessary for the provision of health or social care (e.g., providing medical care or complementary therapy).

4. How We Use Your Information
We use your data for the following purposes:
Scheduling and managing appointments.
Providing appropriate medical care and treatment.
Communicating with you regarding your care, including appointment reminders, updates, or advice.
Processing payments and issuing invoices (if applicable).
Maintaining accurate medical records for continuity of care.
 
5. Data Storage & Security
Your data is stored securely in compliance with UK GDPR guidelines. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your information.
Electronic records are stored in secure, encrypted systems with access controls.
Paper records  are kept in locked, access-controlled locations.
Data retention: We retain records for a minimum of 8 years after the last treatment (or longer if required by law or professional guidelines, such as NCH or CHNC recommendations) and securely delete them when no longer needed.
In the case of a data breach, we have procedures in place for reporting it to the Information Commissioner’s Office (ICO) within 72 hours, as required by law.

6. Sharing of Information
We do not share your data with third parties without your explicit consent, except in the following circumstances:
When required by law or regulatory bodies (e.g., compliance with healthcare regulations):
Legal compliance: If we are required by law to disclose information, such as during a police investigation, a court order, or to comply with regulatory requirements, such as those set by the National Council for Hypnotherapy (NCH) or the Complementary & Natural Healthcare Council (CHNC).
Child protection: If there is a risk of harm to a child or vulnerable person, we may share necessary information with relevant authorities (e.g., social services, law enforcement) to protect their safety.
If there is the possibility of harm to yourself or others exists
 
In cases of fraud or crime
For your treatment or care (e.g., communication with healthcare providers):
GPs or medical specialists: We may share your health data, with your consent, to ensure continuity of care, such as referring you to a specialist, sharing your medical records for a referral, or discussing treatment options with your GP.
Emergency services: In the event of an emergency or crisis (e.g., an acute medical issue or a mental health emergency), we may share relevant health information with emergency healthcare providers or paramedics to provide timely treatment.
Insurance companies: If you are seeking reimbursement or coverage from your health insurance provider, we may need to provide them with the necessary treatment details, subject to your prior consent.
All third parties we engage with are vetted for GDPR compliance, and appropriate data-sharing agreements are in place to safeguard your personal data.
We will never sell your data to third parties.

7. Your Rights
Under UK GDPR, you have the following rights regarding your data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request that we delete your personal data, subject to legal and professional record-keeping obligations.
Restriction: You can ask us to restrict the processing of your data in certain circumstances.
Objection: You can object to us processing your data for specific purposes.
Data portability: You can request that we transfer your data to another provider where applicable.
Complaints: You can lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
To exercise any of these rights, please contact us at Kelly@hawkandgrace.com.

8. Contact Information
If you have any questions or concerns about this Privacy & Data Protection Policy, or if you wish to make a data request, please contact:
Hawk & Grace Wellbeing
Email: Kelly@hawkandgrace.com
Phone: 07486 880709

9. Updates to This Policy
We may update this policy from time to time to reflect changes in legal requirements or our practices. We encourage you to review it periodically to ensure you are fully informed.

10. Acknowledgment & Consent
By continuing to use our services you acknowledge that you have read and understood this Privacy & Data Protection Policy. In cases where explicit consent is required for processing health-related data or specific treatment purposes, we will obtain your consent in writing.

11. Children’s Data: For data collected by children under the age of 16  parental consent is obtained and explicitly referenced.

Hawk & Grace Wellbeing